Bobbie O’Connor, Senior Advisor of Strategic Initiatives & Operations, Queen’s University
Rachel Deir, Director, Information Technology Management, Queen’s University
Tim Wowk, Director, Prospect Management & Research, Queen’s University
Sara Franca, Executive Director, Alumni Strategy, Queen’s University

Learn from Queen’s University Advancement teammates who led an 18 month-long project, reimagining their performance metrics, dashboards, and prospect management framework using principles of Social Innovation. Using tools and processes rooted in Design and Systems Thinking, Queen’s successfully implemented their project in less than 18 months, improving the depth, impact, and outcomes of their products and services, while also nurturing a healthy team culture.

Learning Objectives:

• Gain insights on new processes for engaging Advancement teammates in the development of products/services.
• Learn tools to support non-Advancement Services teammates in articulating their needs, goals, and the impact they want to have.
• Learn tips and tricks to apply to everyday work to maximize efficiency and improve outcomes.